Track
Check the status of your repair without chasing updates.
Use the repair code from your intake confirmation to see where your watch stands, whether the request has been accepted, and which stage of the service flow is currently active.
Use your repair code
Every intake request receives a dedicated code like
WR-2026-AB12CD.
Accepted and unaccepted support
Requests can remain pending review, be accepted, or be marked not accepted after evaluation.
Clear timestamps
See when the request was created and when the latest status change was made.
Track Your Repair
Enter your repair code.
The repair code is the fastest way to check intake, review, acceptance, and repair progress.
Typical Status Flow
1. Request received
Your intake has been saved and assigned a repair code.
2. Under review
The request and images are being reviewed before the next step is set.
3. Accepted or not accepted
The request can move forward for service or be marked not accepted based on review.
4. In repair
Accepted requests continue through diagnostics, approval, and active service.
5. Completed & returned
Final checks, shipping, and delivery become visible as the watch moves home.
What To Have Ready
- Your repair code from the intake confirmation
- The same email address used during intake, if needed for support
- Any recent communication reference if approval is pending
Need Direct Help?
Reach support if the status needs clarification.
When To Reach Out
You need to approve work
Support can help confirm whether the request is awaiting approval or still under review.
You changed your contact details
We can help reconcile the repair request using alternate information if needed.
You need return timing clarity
Support can explain whether the watch is still in repair, quality control, shipment, or delivery.
Need to open a new request instead?
Use the guided intake flow to submit a fresh repair request and receive a new repair code instantly.