Privacy Policy

Effective date: March 21, 2026

Last updated: March 21, 2026

This Privacy Policy explains how WatchRepair.com (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, request a repair, track a repair, contact us, or otherwise interact with our services.

By using this website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide Directly

Name
Email address
Phone number
Shipping address
Billing information
Repair request details
Watch brand, model, issue description, and service history
Images or files you upload in connection with a repair request
Any messages or information you submit through contact forms, quote requests, or support inquiries

1.2 Information Collected Automatically

IP address
Browser type and version
Device type
Operating system
Pages visited and time spent on the website
Referring website or traffic source
Cookies and similar tracking technologies

1.3 Transaction and Service Information

Repair order history
Tracking or repair reference codes
Service status updates
Communication history with our team

2. How We Use Your Information

We use your information for purposes including:

Providing repair, inspection, restoration, shipping, and related services
Creating and managing repair requests
Communicating with you about your request, quote, order, or service status
Generating tracking or repair reference numbers
Processing payments and invoices
Providing customer support
Improving our website, services, and user experience
Preventing fraud, abuse, unauthorized access, and other misuse
Complying with legal, regulatory, tax, and accounting obligations
Sending service-related notifications and, where permitted, marketing communications

3. Legal Bases for Processing

If you are located in a jurisdiction that requires a legal basis for processing personal data, we may process your information on one or more of the following bases:

Your consent
Performance of a contract or steps taken at your request before entering into a contract
Compliance with a legal obligation
Our legitimate interests, including operating, securing, and improving our services

4. Cookies and Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to operate the website, remember preferences, measure traffic, improve functionality, and support marketing efforts.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. How We Share Information

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping, logistics, and insurance providers
Technical service providers, hosting providers, and website infrastructure vendors
Analytics and marketing platforms
Professional advisers, such as legal, tax, or accounting advisers
Law enforcement, regulators, courts, or other authorities where required by law

We do not sell your personal information in the ordinary meaning of the term. If applicable law defines certain data-sharing activities as a “sale” or “sharing,” you may have specific rights described below.

6. Repair Requests and Uploaded Content

If you submit a repair request, you may provide details about your watch, issue descriptions, and images. We use this information to evaluate your request, provide estimates, communicate about service, and maintain records relating to your repair.

Please do not upload sensitive personal information unless it is necessary for your request.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the nature of the service provided, and legal or accounting requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required by law, we take appropriate measures to provide adequate protection for personal data transferred internationally.

10. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Opt out of certain marketing communications

To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before responding to your request.

11. Marketing Communications

If you subscribe to updates or otherwise consent to marketing communications, we may send you information about services, offers, or company updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

13. Children’s Privacy

Our website and services are not directed to children under the age of 13, or under any higher minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights to know, access, correct, delete, and opt out of certain data-sharing practices, subject to legal exceptions.

To exercise applicable rights, contact us using the details below.

15. GDPR / EEA / UK Rights

If you are located in the European Economic Area, Switzerland, or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to lodge a complaint with a supervisory authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

17. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

WatchRepair.com
service@watchrepair.com